Our Refund and Service Policy

 

At Nashville Water Solutions, we want to be as clear and transparent as possible with our clients. We have developed this policy to ensure a mutual understanding of our process, our commitments, and your investment in our services. Please take the time to read through our policy as it outlines the terms of our professional engagement.

 

All Sales Are Final

 

Due to the specialized nature of our work, all sales for services rendered and materials installed are final and non-refundable. When you hire Nashville Water Solutions, you're not just buying a product; you are investing in a customized solution that is meticulously designed and tailored to your specific needs. Our projects involve significant upfront costs and resources that are non-recoverable once a project has commenced.

These costs include:

• Custom Design and Planning: Our team dedicates a considerable amount of time and professional expertise to surveying your property, designing a bespoke system, and creating a detailed plan that ensures the most efficient and sustainable outcome for your landscape. This intellectual property and labor are the foundational components of your project and cannot be undone.

• Non-Retrievable Labor Costs: From the moment our crew begins work, their time, skills, and effort are dedicated to your project. This labor, including the specialized knowledge required for installation and technical work, is a core part of the value we provide.

• Procurement of Materials: We purchase high-quality, specialized materials specifically for your project. Once these materials have been acquired and, in many cases, installed, they cannot be returned or repurposed for other clients. This includes everything from custom-sized piping to specific sprinkler heads, controllers, and valves.

By maintaining this policy, we can continue to offer our services with the highest level of professionalism and dedication, knowing that our initial investments in your project are secured.

 

Our Commitment: The Workmanship Guarantee

 

While we do not offer monetary refunds, our "All Sales Are Final" policy is firmly paired with a robust commitment to your satisfaction and the long-term success of your system. This is our Workmanship Guarantee. We stand behind the quality of our work and are dedicated to ensuring your system functions correctly and efficiently.

• Service Correction: If you have any concerns about the quality of our installation or service, please notify us within [e.g., 30 days] of your project's completion. We will promptly schedule a follow-up visit to assess the issue. If the problem is directly related to our workmanship, we will make the necessary corrections at no additional cost to you. Our goal is to make things right and ensure your system performs as it should.

• Manufacturer's Warranty: All parts and materials we install, such as controllers, valves, pumps, and sprinkler heads, are backed by their respective manufacturer's warranties. We will assist you with the warranty claims process and facilitate the replacement of any defective parts as per the manufacturer's terms. Please note that after the initial installation period, any labor required to replace a warranted part may be subject to a separate service charge.

 

Deposits

 

All deposits made to schedule services and procure materials for your project are non-refundable. A deposit serves a critical purpose: it secures your place on our schedule and covers the essential, non-recoverable costs associated with the initial planning and material acquisition for your project. This allows us to move forward with confidence and begin the preparatory work necessary to get your project started efficiently.

By hiring Nashville Water Solutions, you acknowledge and agree to this comprehensive refund and service policy. We truly appreciate your understanding and look forward to providing you with an exceptional and sustainable landscape solution that you can enjoy for years to come.